| Courses conducted by JC INTEGRA | Duration |
|---|---|
| Transactional Analysis and Building Relationships in an Academic Environment | 2 days |
| Coaching, Mentoring and Counselling: A Helping Process for Effective Performance Appraisal | 2 days |
| Understanding a Loving Relationship with Healthy Communication | 1 day |
| Crisis Intervention in Critical Incidents: Part 1: Understanding Stress and Crisis Part 2: Crisis Interventions |
2 days |
| Known what is Sexual Harassment and Managing Sexual Harassment at the Workplace | 1 day |
| Leveraging Customer Service through Psychology | 2 days |
| Towards Service Excellence – Understanding the Psychology of Customers | 2 days |
| Developing People for Higher Performance at the Workplace | 2 days |
| Achieving Personal & Professional Success at the Workplace | 2 days |
| Using Mentoring, Coaching, Consulting, Correcting and Counselling Competencies | 1 day |
| Achieving Personal & Professional Success | 3 days |
| Workplace Crisis and Trauma: Peer Support Group | 2 days |
| Emerging as an Emotional Warrior in Challenging Situations | 1 day |
| The Coaching Conversation for Higher Performance and Work Improvements | 2 days |
| Partners: Soar As One | 2 days |
| Engaging Employees Thru’ Professional Feedback | 1 day |
| Leveraging Family Relationships Through Psychology | 2 days |
| Celebrating and Leveraging Diversities: Team Building | 1 day |
| Supporting the Cancer Patients and Next-of-kin | 2 days |
| Managing Relocation in the Workplace | ½ day |
| Using Transactional Analysis for Self-Awareness and Relationship Management (TASARM) (WSQ) | 2 days |
| Personal and Social Climber – What Makes Me Tick | 2 days |
| Transactional Analysis for Customer Training (TACT) for Financial Services | 2 days |
| Handling Challenging Situations through Psychology | 2 days |
| Building Mental and Emotional Resilience | 2 days |
| Raise the Bar for Higher Performance | 2 days |
| Management and Interventions of Crisis and Major Setbacks | 1 day |
| Building Resilience and Competencies in Crisis Management | 2 days |
| Managing Challenging Situations amid Pandemic | 2 days |
| Up your Social & Mental-Q amid Pandemic | 2 days |
| Mental Wellness amid Pandemic through Transactional Analysis (TA) | 3 hours |
| Mental Wellness amid Pandemic | 3 hours |
COURSES
MANAGING CHALLENGING SITUATIONS AMID PANDEMIC (2-DAY PROGRAMME)
Synopsis
This two-day programme is designed to build participants’ emotional intelligence and problem-solving competencies, so that they can respond effectively when they encounter challenging situations with customers. Participants will use their “real-world” case studies in the learning and teaching environment to calibrate their competencies when responding to customers via phone, email, and face-to-face contact.
Learning Outcomes
By the end of the programme, participants will be able to:
Day 1
- define what is a “challenging” situation in the workplace;
- understand paradigm and paradigm shifts;
- know themselves and their customers under challenging situations;
- transact and stay effective with angry, dismissive, upset, irritated, demanding and annoyed customers;
- know behavioural style(s) in stressful situations;
Day 2
- apply the “ASKS” Model and Bull’s Eye Transaction to identify, analyse and manage difficult situations;
- apply the “HEAT” framework to manage customers’ negative emotions and needs; and
- apply the competencies of assertiveness and negotiation in challenging situations.
UP YOUR SOCIAL & MENTAL-Q AMID PANDEMIC (2-DAY PROGRAMME)
Learning Outcomes
DAY 1
Part I- An Introduction to Understanding Self and Others to Build EQ Competencies
Understand self and others better using Transactional Analysis (TA).
Know my temperament and personality.
Recognize vulnerabilities under challenging situations.
Part II- Life Positions and Distress (Mental Resilience)
Thrive with stress and manage challenging situations at the workplace.
Part III- Ego States Analysis and Personality (Strengths Builder)
Know my personality functions and find my strengths in my personality to build relationships with others.
DAY 2
Part IV- Transactional Analysis and Strategic Communication (Social Intelligence)
Use communication strategies for effective communication and build healthy relationships.
Use communication strategies to co-create relationships and solutions.
Part V- Script Analysis (Mental Resilience)
Manage the past and make effective changes for the present and project to the future.
Part VI- Drivers and Work-styles
Know my Drivers and use them as gifts at the workplace.
Part VII- Strokes Theory (Social Resilience)
Motivate self and others at the workplace.
MENTAL WELLNESS AMID PANDEMIC THROUGH TRANSACTIONAL ANALYSIS (TA) (3-HOUR TALK)
Synopsis
This talk taps on three major TA theories to help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners integrate TA in building individual-family and corporate resilience.
Learning Outcomes
- Learn to lead a balanced life amid the coronavirus outbreak using a TA Modality;
- build mental, social and emotional resilience through TA; and:
- adjust to I am OK and You are OK in unprecedented circumstances.
MENTAL WELLNESS AMID PANDEMIC (3-HOUR TALK)
Synopsis
This talk help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners in building individual-family and corporate resilience.
Learning Outcomes
- Learn to lead a balanced life amid the coronavirus outbreak;
- Build mental and emotional resilience; and
- Adjust to positive mindsets in unprecedented circumstances and actions.
BUILDING RESILIENCE AND COMPETENCIES IN CRISIS MANAGEMENT (2 Days)
This 12-hour course is to facilitate participants to assist person-in-need in crisis management.
Learning Outcomes
To equip participants with essential competencies to:
- define and understand crisis situations
- understand emotional, psychological and behavioural reactions in a crisis;
- know the qualities, roles and responsibilities of a crisis interventionist;
- intervene using support counselling competencies;
- use four micro-behavioural competencies to build rapport and relationship;
- provide self-care after the crisis event;
- help individuals to adjust to the aftermath of crisis;
- help the recovering individuals to achieve an optimal level of well-being and mental health; and
- introduce the concept that positive adjustments can take place post trauma and crisis.
Administrative Details
Professional Fees: S$3,800.00 per day
Duration: 2 Days
MANAGEMENT AND INTERVENTIONS OF CRISIS AND MAJOR SETBACKS (1 Day)
This one-day course is to facilitate individuals in crisis management.
Learning Outcomes
To equip individuals with essential competencies to:
- define and understand crisis situations;
- understand Crisis and Impact (emotional, psychological and behavioural reactions);
- know the qualities, roles and responsibilities of a crisis interventionist;
- intervene using the “CIA” Model and four micro-behavioural competencies;
- help individuals adjust to the aftermath of crisis; and
- provide self-care after the event.
Administrative Details
Professional Fees: S$3,800.00 excluding materials
Facilitators: Dr Jessica Leong and Dr Francis Heng
RAISE THE BAR FOR HIGHER PERFORMANCE (2 Days)
Synopsis
This two-day programme is designed to focus on developing the coaching and helping competencies of managers and supervisors. It is particularly appropriate for supervisory staff who are in the position of facilitating change and responding to the demands arising from business and organisational needs as well as having to cope with growing human and work issues.
Learning Outcomes
By the end of the seminar, participants should be able to:
- understand coach’s/coachee’s strengths and areas for improvement;
- recognise the appropriate situation to coach, consult, correct or counsel at the workplace;
- equip with coaching content and competencies to perform that responsibility effectively for higher performance;
- provide an overview of giving and receiving feedback; and
- weave the 4 relationship micro-behavioural coaching competencies.
BUILDING MENTAL AND EMOTIONAL RESILIENCE (2 DAYS)
Goals
Participants should be able to interact more effectively with team members, customers, peers, subordinates and superiors as well as significant others. Participants should be able to co-create effective relationships and seek solutions to problems. In a nutshell, the participant is able to enhance social intelligence and work productivity.
Purpose and Outcome
The purpose of this seminar is to provide a core structure for understanding human behaviours and personality functions through social psychology using the principles of Transactional Analysis. The staff members and supervisors will elicit profound self-awareness and reflection of their personal attitudes and behaviours. The learning outcome would be for them to apply the techniques/skills in challenging situaions.
Course Objectives
By the end of this seminar, participants should be able to:
- take staff members through social psychology to understand self and others better;
- use empowered communication strategies to improve professionalism of staff member;
- build team members’ and customers’ loyalty; and
- resolve challenging situations with greater professionalism
Contents
|
Module 1 |
Understanding Self, Team Members and Customers Through Social Psychology |
|
Module 2 |
Building Mental and Social Intelligence in Challenging Situations |
|
Module 3 |
Applying Social Intelligence in Challenging Situations |
|
Module 4 |
Using “real-world” Case Studies for Work Application |
THE COACHING CONVERSATION FOR HIGHER PERFORMANCE AND WORK IMPROVEMENTS (2 DAYS)
Course Objectives
By the end of this seminar, participants should be able to:
- apply the coaching process, coaching conversation and core coaching skills;
- develop rapport and coaching relationships;
- equip with competencies how to give and receive professional feedback; and
- engage in conversations that affirm your staff’s strengths and contributions while addressing their key areas of improvements.
HANDLING CHALLENGING SITUATIONS THROUGH PSYCHOLOGY (2 DAYS)
Course Objectives
By the end of this seminar, participants will be able to use social psychology to:
- understanding self, customers and team members in a workplace;
- enhancing work relationships with customers and team members through effective communication;
- staying effective in stressful situations at work;
- managing and healing negative emotions and unhealthy mood; and
- working with criticisms to create personal and professional changes.
Contents
|
Module 1 |
Understanding Self and Others through Social Psychology |
|
Module 2 |
Using Transactional Analysis Communication to solve Work Problems |
|
Module 3 |
Motivating Self and Others to increase Productivity |
|
Module 4 |
Analysing Challenging Situations for Problem-Solving |
|
Module 5 |
Managing Self for Healthy Living |
Methodology
Lecture, Case study, group discussion, psychological profiling and reflections.
Learner’s Profile
Customer Service Providers and Leaders of Teams.
Facilitators
- Dr Jessica Leong
- Ms Cheryl Leong
Click here to view Trainer Profiles
For more Information
Email:jessica@jcintegra.com
Tel: +65 9817 7311 • +65 6242 0868
Fax: +65 6242 0868